PRIVACY POLICY

1. Purpose and Scope of Information Collection

Khanh Nguyen Co., Ltd. (“Khanh Nguyen Coffee”, “We”, “Our”) is committed to protecting the privacy and personal information of customers when accessing and using our website.

We may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Shipping address (if applicable)
  • Inquiry or consultation request details
  • Website access information such as IP address, browser type, access time, and other technical data

The collection of information is intended to:

  • Provide prompt and effective customer support
  • Offer consultation regarding products and services
  • Process orders and arrange product delivery
  • Improve website quality and user experience
  • Send promotional information and special offers (with the customer’s consent)

2. Scope of Information Usage

Customer information may be used for the following purposes:

  • Contacting customers to confirm orders or consultation requests
  • Providing information about products and services
  • Handling complaints, inquiries, and customer feedback
  • Complying with requests from competent governmental authorities as required by law

We are committed to not selling, renting, or sharing customers’ personal information with any third party for commercial purposes without prior consent from the customer.

3. Information Retention Period

Customers’ personal information will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

Upon a customer’s request for deletion, or when the information is no longer necessary, the data will be deleted or anonymized in accordance with legal requirements.

4. Individuals or Organizations Authorized to Access Information

Customer personal information may be accessed by:

  • Website administrators
  • Customer service department
  • Sales and delivery departments
  • Competent governmental authorities upon lawful request

Except for the cases mentioned above, customer information will not be disclosed to any third party.

5. Information Collection and Management Entity

KHANH NGUYEN CO., LTD.

Office Address: 522 Nguyen Dinh Chieu Street, Long An Ward, Tay Ninh Province, Vietnam

Manufacturing Facility: 279A/3 Binh Son Hamlet, Vinh Cong Commune, Tay Ninh Province, Vietnam

Telephone: (+84 272) 3822 459

Hotline: (+84) 848 399 365

Email: vp.khanhnguyencoffee@gmail.com

Website: https://khanhnguyencoffee.com

6. Methods for Accessing and Updating Personal Information

Customers have the right to:

  • Review the personal information they have provided
  • Request updates, corrections, or additions to their information
  • Request the suspension of use or deletion of their personal information

For any requests, customers may contact us via email or hotline, and we will provide support as promptly as possible.

7. Commitment to Personal Information Security

Khanh Nguyen Coffee applies appropriate technical and organizational measures to protect customers’ personal information from unauthorized access, loss, disclosure, alteration, or misuse.

However, no method of data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect customer information to the highest possible standard, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use Cookies for the following purposes:

  • Remembering user preferences
  • Analyzing website traffic and user behavior
  • Enhancing user experience

Users may adjust their browser settings to refuse Cookies. However, doing so may affect certain website functionalities.

9. Changes to This Privacy Policy

Khanh Nguyen Coffee reserves the right to update and modify this Privacy Policy at any time to reflect changes in our business operations or applicable legal requirements.

Any changes will be posted directly on the website and will take effect immediately upon publication.